I just purchased Ivory last Sat. to find that the Lid and bowl do not match in color and the bowl has some deep scratch marks on it. I have contacted CS to see if anything can be done about it. Did not get a call back for almost a week till today from the CS manager. Unfortunately, my only recourse is to take it back to where I bought it and exchange with another if they have one.
I found out thru. one of the CS Rep that they do not have any more replacement lids or bowls. So, be warned that if you have Ivory at the moment or thinking about buying one, that no replacements are available if you have issues with porcelain popping or any other issues like lot of us already had... you are out of luck.
I for one do not care as long as I have a good matching with no mark lid and bowl to start with. I will be making another long trip to exchange mine because of shady Weber quality issues and no help from Weber CS.
I have another issue with Weber, which I do not want to get into at this time. This one I don't really care about. Lets just say that if I need parts for any one of my Weber grills including my Gasser, I will just buy them myself.
Anyways, this week experience with Weber CS manager is not that good and my Ivory will be my last Weber product purchase. You all know I have been a big advocate of Weber MT and Weber products in general and was on a fence about buying the Charcoal Summit in near future. Not happening anymore. I will still enjoy what I have and be happy with them.
Good luck to you all if you have issues with yours.
Color difference. White is hard to show diff. More drastic diff. in real view.
Orange peel on the lid and glass smooth on the bowl
Scratched up on the bowl.